Refund Policy

Last Updated: October 13, 2026 Your Hub Store aims to provide a reliable experience when purchasing digital products and subscriptions. Refund requests are reviewed according to the product, order status, applicable terms, and applicable law. 1. Eligible Refund Requests You may request a refund review if: - Payment was completed but the order was not fulfilled. - The same order was charged more than once. - The delivered product materially differs from its description. - A verified technical issue prevents access and cannot reasonably be resolved. - A refund is otherwise required by applicable law. 2. Digital Products Some digital products involve activation, access credentials, license delivery, or redemption codes. Refund eligibility may depend on whether the product has been delivered or activated. Nothing in this policy removes mandatory consumer rights. 3. Payment Verification Issues If payment is completed but your order remains pending, verify the payment amount and submitted 12-digit UTR. Contact support with your order ID and payment confirmation so we can investigate. 4. How to Request a Refund Contact our official support channel and provide your order ID, registered email address, reason for the request, and relevant payment evidence. Never share your UPI PIN, password, or OTP. 5. Review and Approval We will review your order and supporting information. Additional details may be requested when necessary. Submitting a request does not automatically mean a refund is approved. 6. Refund Processing If approved, the refund will be processed through an appropriate payment method, subject to payment-provider procedures and applicable requirements. The time taken to receive the amount may depend on your bank or payment provider. 7. Duplicate Payments If you believe you paid twice for the same order, contact support with both transaction references. We will verify the transactions and determine the appropriate resolution. 8. Cancellations Cancellation requests depend on order processing, delivery status, product terms, and applicable law. Contact support as soon as possible. 9. Consumer Rights Nothing in this policy limits any consumer right or remedy that cannot legally be excluded under applicable law. 11. Contact For refund, cancellation, or payment issues, contact us through the official support channels listed on the Your Hub Store website.